Mate casino site does not open: Common causes

In this article, you can learn the most common site login problems among Mate Casino users. If you can’t access the site or your account for any reason, explore the information on this page. You may find a solution to your problem here.

Bad internet connection

The site may not load for a variety of reasons, one of which is a poor internet connection. Contact your ISP if you are having problems with your internet connection.

If you are trying to use the mobile version of the site, you may not have an internet connection in your location and should change your location.

Cache and cookies

There are times when the memory of your device is full. In this case, you need to clear your browser’s cache and cookies. You can do this in its settings.


Also one of the reasons why you do not load the casino site can be that in your location is prohibited to use the services of this site, or sites with gambling entertainment in general. Familiarize yourself with the laws of your country to exclude this option, why you can not enter the site.

URL address

One of the reasons could also be that you are entering the wrong address in the search bar. Always use only trusted sources with official links.  Otherwise, you may not just fail to get to the site if you enter the wrong link, but you may fall into the hands of scammers. Currently, there are many fraudulent sites that look almost identical to the original. Such sites are created in order to deceive people and steal their money. Therefore, we recommend that you always carefully check the links on which you go.


If you have ever violated the rules of using the services of the casino and you are blacklisted, you may also not load the site of the company. In addition, even if you have violated the rules of using the services of another casino, you may have been included in the database of violators. In this case, you will be denied access to use the services of any casino.

VPN and proxies

It is important to note that the use of VPN when using the services of the site casino Mate is strictly prohibited. But if you do try to access the site with VPN enabled and you fail, it may be that you are using the VPN of a country in which the use of Mate casino services is prohibited by law. Disable the VPN and try loading the site again.

A few words about Casino Mate

Everyone in Australia who participates in casino gaming is familiar with the name Casino Mate. This casino has been offering players first-rate services in the field of online gaming ever since it first opened its virtual doors in the year 2011. It is general knowledge that this particular gambling facility is among the most prestigious in the industry. It grows rapidly, maintains a close eye on the industry, adds new games on a regular basis, and collaborates with the most successful software developers in the business, including Evolution Gaming, which is among the most important in the world of gambling entertainment.


The truthfulness and reliability of Casino Mate are made manifest by the fact that every single game that can be played on the platform is of an exceptionally high standard and is highly entertaining, as well as by the fact that eCogra, an impartial agency, examines each game for flaws and inconsistencies. The fact that the casino is totally lawful in Australia owing to a licensing it holds from the Malta Gambling Authority to operate in the sector of online gambling should not be forgotten. This license allows the casino to conduct business in the industry.

User identification

If you are younger than 18, you will not be able to pass the Know Your Customer (KYC) check that is performed on the website of the casino. Any attempt to create an account using fake information will result in the instant cancellation of the account.

Company terms and conditions

On their website, Casino Mate Australia provides users with access to comprehensive terms and conditions. Please read them carefully before you create your account on the site. Upon registration, you will be asked to agree to the processing and use of your data, as well as agree to all terms and conditions offered by the company.

Game Categories

The website for Pokie Mate Casino Australia features more than 1500 games organized into a variety of categories. You may discover a game that suits your preferences well here, and you can be assured that it is of high quality. The following are some of the categories of games:

  • Top 20;
  • Favorite games;
  • Video Slots;
  • New Games;
  • Black Jack;
  • Roulette;
  • Board Games;
  • Live Dealer;
  • Video poker;

Because everything is organized in these categories, it is much simpler to explore and you can discover your preferred game much more quickly.

Registration Procedure

You are required to register on the Mate Casino website in order to become a user of the site and have access to all of the services that are available on the site. This is a speedy process that will only take a few minutes of your time. Simply act in accordance with our directives:

  1. Step 1. Open the official website and then tap the “Sing Up” button that is located in the upper right hand corner;
  2. Step 2. Enter your login information, including your username and password, as well as your email address and phone number;
  3. Step 3. Fill out your personal information, including your full name, date of birth, and complete address, etc.;
  4. Step 4. Agree to the terms of use and finish the registration.

If you already have an account on the casino site, just make a casino mate login and enjoy the company’s service.

Welcome bonus

You will get access to the vast majority of the brand’s features as soon as you have registered for the service. You will also be eligible to get a welcome bonus from Casino Mate AU if you are a new player. Each new member will get benefits on each of his or her first four deposits, as follows:


  • The player’s first deposit will be matched 100% up to a maximum of $200, and they will receive an additional 20 free spins;
  • The player’s second deposit will earn them a bonus of 50% up to a maximum of $300, and they will receive an additional 20 free spins;
  • On the player’s third deposit, they will receive up to 50% up to $400 and 20 spins;
  • On the player’s final deposit, they will also earn 50% of the deposit up to $500 and 20 spins.


The player has the potential to win a total of up to $1,400 as well as 80 spins. In addition, the spins do not have any applicable conditions.

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