John asked, “Was that smoke?” That was not a question I wanted to answer 12 hours before the grand announcement. Our meticulous tech team had packed the one-of-a-kind machine to survive baggage handlers and extreme turbulence but had failed to anticipate my stupidity. Despite being armed with every possible plug adapter we could possibly need, I neglected to toggle the tiny red switch on the PSU before powering up for the demo rehearsal.

“Yes John, that is smoke of the 230-volt variety.” As the tech lead for this ambitious project – approved just 3 weeks ago – I was not inspiring confidence. With exactly 4 hand-crafted demo units in the world and a same-day announcements on 3 continents, the sole backup system followed the CEO. In this case, his…..

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